Communication Skills

Social intelligence isn't innate. It's built through practice. These 12 skills shape how you come across — and each one can be trained.

NegotiationNegotiation is getting to an outcome that works for you while keeping the other person engaged.PersuasionPersuasion is helping someone arrive at a new conclusion.AuthorityAuthority is the quality that makes people take you seriously.ConfrontationConfrontation is saying what's true when it's uncomfortable.DiscoveryDiscovery is how you learn what matters to someone — their concerns, their constraints, what they're really thinking.StorytellingStorytelling is how you take something that happened and make it land.WarmthWarmth is making people feel like you see them and care.ReframingReframing is shifting how someone sees a situation.ComposureComposure is holding your ground — your values, your perspective, your presence — without becoming rigid or cold.AccountabilityAccountability is owning what went wrong and doing what it takes to make it right.ClosingClosing is moving from conversation to commitment.AssertivenessAssertiveness is asking for what you need and saying what you think — directly, without over-explaining or undermining yourself.

Start practising

Pick a skill to focus on and see how you come across in real conversations.